Work Experience

Siebel Consultant - Technical Support

· performed Siebel system administration

· installed, configured and administered Siebel servers, AIX servers and DB2 data bases

· installed and maintained developer and test clients and provided third level support of the production system.

· set up and administered MQ-Series queues

· set up and monitored jobs in the test and development environments

· provided support and documentation for technical roll outs

· performed Release Management - this involved co-ordination of project build-managers, production and administration of the master repository, configuration management and the deployment of the releases in the different test environments.

· obtained certification as a Siebel 8 Certified Consultant

Siebel Consultant - Management Support

· worked on in-house projects and on projects for clients in the banking and financial services sectors

· completed the Siebel Core Consultant Course

· set up the Siebel laboratory environment

· set up the CRM Competence center for the Intranet

· installed, configured and administered Siebel 7 CRM software

· provided support and performed troubleshooting

· migrated Siebel 6.0.2 to Siebel 7.0.4

· installed and configured the Siebel Avaya CTI Driver

· installed and configured software on developer workstations

· produced documentation of the system environment

· installed and configured the IBM DB2 UDB 7.2 database and performed database administration

· obtained certification as a Siebel 2000 Certified Consultant and recommendation as a Siebel 2000 Customer Certified Consultant

CAD System Consultant - WS·LANDCAD Support

· provided professional and technical support to clients

· solved software problems on the Hotline related to AutoCAD, WS·LANDCAD and the Windows NT /2000 operating system

· consulted with clients on hardware and software issues related to the implementation and usage of CAD

· prepared and carried out internal and external training courses

· participated in the development and testing of software

· produced manuals and help files using Doc-to-Help software

· gave presentations to demonstrate AutoCAD and WS·LANDCAD

· represented the company and its products at industry-specific trade fairs

· managed the WS·LANDCAD support department, organized and directed co-workers

· acted as Project Manager on various projects including: Digital Plan Notation Regulations for the City of Hamburg using WS·LANDCAD Development Support for the 'Solargis', 'Austausch Grün' Applications and Conversion Routine for 'Acadgraph Stadtbau' to 'WS·LANDCAD'.